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TERMS & CONDITIONS

CUSTOMER CARE

Golden Glow Oils - Terms & Conditions

Effective Date: July 13, 2025

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Welcome to Golden Glow Oils! These Terms & Conditions (“Agreement”) govern your use of our website and services. By accessing or using our website, purchasing our products, or engaging with us in any other way, you agree to comply with and be bound by these Terms. If you do not agree with any part of this Agreement, you should not use our website or purchase our products.

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1. Introduction


Golden Glow Oils (“we”, “us”, or “our”) is dedicated to providing high-quality designer fragrance oils and related products. These Terms & Conditions apply to all users of our website, including visitors, customers, and those who engage in purchasing, browsing, or interacting with our products and services.

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2. Products and Pricing

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  • All products listed on Golden Glow Oils are subject to availability.

  • We strive for accuracy in product descriptions, pricing, and information. However, errors may occur. If a pricing error is found, we will contact you for confirmation before processing the order.

  • All prices are listed in [currency] and include applicable taxes unless otherwise stated.

  • We reserve the right to modify product prices and availability at any time.

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3. Orders and Payment

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  • By placing an order with Golden Glow Oils, you agree to provide accurate, up-to-date information for shipping and billing purposes.

  • Payments must be made in full at the time of purchase. We accept [list accepted payment methods, e.g., credit cards, PayPal, etc.].

  • Once an order is confirmed, it is processed and cannot be canceled or modified without contacting our customer support team.

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4. Shipping and Delivery

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  • Orders will be processed and shipped within [insert number] business days of payment confirmation.

  • Delivery times vary depending on your location. We aim to ensure timely delivery, but we are not responsible for any delays due to external shipping carriers or unforeseen circumstances.

  • Shipping costs will be calculated and displayed at checkout before finalizing your order.

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5. Returns and Refunds

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  • We want you to be satisfied with your purchase. If you are unhappy with your product, please contact our customer service team within [insert number] days of receiving your order to initiate a return or exchange.

  • Products must be returned unused, in original packaging, and in a condition that allows resale.

  • Refunds will be issued to the original payment method, excluding shipping costs, once the returned item is received and inspected.

  • Certain items (e.g., personalized products) may not be eligible for return or refund.

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6. Intellectual Property

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  • All content on this website, including but not limited to text, images, graphics, logos, and trademarks, are the intellectual property of Golden Glow Oils and are protected by copyright and trademark laws.

  • You are granted a limited, non-exclusive, non-transferable license to access and use our website for personal and non-commercial purposes only. Unauthorized use or reproduction of our content is strictly prohibited.

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7. Privacy and Data Collection

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  • We respect your privacy. By using our website, you agree to our Privacy Policy, which outlines how we collect, use, and protect your personal information.

  • For details, please refer to our Privacy Policy [link to Privacy Policy].

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8. Limitation of Liability

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  • Golden Glow Oils is not responsible for any direct, indirect, incidental, or consequential damages resulting from your use of our products or services.

  • We are not liable for any loss of data, profits, or reputation arising out of your use of our website or products.

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9. Third-Party Links

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  • Our website may contain links to third-party websites. We do not endorse or control the content of these websites and are not responsible for any damages or losses arising from interactions with them.

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10. Amendments to Terms

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  • We reserve the right to update or modify these Terms & Conditions at any time. When changes are made, the updated version will be posted on our website with an updated "Effective Date."

  • It is your responsibility to review this Agreement regularly for any changes.

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11. Governing Law

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  • These Terms & Conditions are governed by and construed in accordance with the laws of [your jurisdiction].

  • Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts in [United States].

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12. Contact Information


If you have any questions or concerns regarding these Terms & Conditions or need assistance with your order, please contact us at:

Golden Glow Oils

Privacy & Safety

PRIVACY & SAFETY

Golden Glow Oils - Privacy & Safety Policy

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Effective Date: [Insert Date]

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At Golden Glow Oils, we respect and prioritize the privacy and safety of our customers. This Privacy & Safety Policy outlines how we collect, use, store, and protect your personal information when you interact with our website and purchase our products. By using our website and services, you consent to the practices described in this policy.

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1. Information We Collect

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We may collect the following types of information when you visit our website, make a purchase, or interact with us:

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  • Personal Information: This includes your name, email address, shipping address, billing address, phone number, and payment details (e.g., credit card information).

  • Non-Personal Information: This includes browsing data, such as your IP address, device type, browser type, pages visited, and time spent on our website.

  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your shopping experience, analyze website traffic, and customize content. Cookies are small text files stored on your device.

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2. How We Use Your Information

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We use the information we collect for the following purposes:

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  • To process and fulfill orders: To deliver your products, manage transactions, and handle customer service inquiries.

  • To improve our website: To analyze how users interact with our website to improve functionality, content, and user experience.

  • To send promotional content: With your consent, we may send you newsletters, promotional offers, and updates about new products or events. You can opt-out at any time by unsubscribing.

  • To comply with legal obligations: We may use your information as required by law or to respond to legal requests, such as compliance with tax or regulatory requirements.

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3. How We Protect Your Information

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We take the security of your personal information seriously and implement a variety of industry-standard security measures to protect it:

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  • Encryption: We use SSL (Secure Socket Layer) technology to encrypt sensitive data, such as payment details, during transmission.

  • Access Control: Access to your personal information is restricted to authorized employees or partners who need it to perform their duties.

  • Secure Payment Processing: Payment transactions are processed through secure, PCI-compliant third-party providers. We do not store credit card information on our servers.

  • Regular Monitoring: We continually monitor our systems for potential vulnerabilities and take proactive steps to prevent unauthorized access.

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4. Sharing Your Information

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We do not sell, rent, or trade your personal information to third parties. However, we may share your data in the following circumstances:

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  • Service Providers: We may share your information with trusted third-party vendors who assist with payment processing, shipping, or marketing services. These providers are required to protect your data and only use it for the specific purpose for which it was provided.

  • Legal Compliance: We may disclose your information if required to do so by law, in response to a subpoena, or to comply with other legal processes.

  • Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of the transaction.

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5. Your Rights and Choices

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You have certain rights regarding the personal information we hold about you:

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  • Access and Correction: You may request access to the personal information we have about you and request corrections if the information is inaccurate or incomplete.

  • Opt-Out of Marketing: You can opt-out of receiving promotional emails or newsletters at any time by clicking the unsubscribe link in our emails or contacting us directly.

  • Data Deletion: You can request that we delete your personal information, subject to certain legal exceptions.

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To exercise any of your rights, please contact us at the details provided in the "Contact Information" section below.

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6. Cookies and Tracking Technologies

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We use cookies to enhance your browsing experience and gather data on how our website is used. You can manage or disable cookies in your browser settings, but doing so may affect the functionality of our website.

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  • Types of Cookies We Use:

    • Essential Cookies: Necessary for the operation of our website, such as those used for shopping cart functionality.

    • Performance Cookies: Help us analyze how visitors use our website to improve functionality and content.

    • Advertising Cookies: Used for targeted advertising and to track the effectiveness of our marketing efforts.

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For more information on how cookies are used and how you can manage them, please refer to our [Cookie Policy] (link to Cookie Policy).

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7. Children’s Privacy

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Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected information from a child, please contact us, and we will take steps to delete such information.

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8. Third-Party Links

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Our website may contain links to third-party websites, such as social media platforms or other e-commerce sites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

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9. International Transfers

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If you are accessing our website from outside of [your country], please be aware that your personal information may be transferred, processed, and stored in [your country] or other locations where our servers or service providers are located. By using our website, you consent to such transfers.

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10. Policy Updates

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We may update this Privacy & Safety Policy from time to time. When changes are made, the updated policy will be posted on our website, and the “Effective Date” will be revised. We encourage you to review this policy periodically for any changes.

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11. Contact Information

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If you have any questions or concerns about our Privacy & Safety Policy or how your personal information is handled, please contact us at:

Golden Glow Oils

WHOLESALE INQUIRIES

Wholesale Inquiries - Pricing Information

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Thank you for your interest in becoming a wholesale partner with Golden Glow Oils! We appreciate your enthusiasm for our premium fragrance oils and are excited to collaborate with you.

Please note that our wholesale prices are already set and non-negotiable. We believe in offering transparent and competitive pricing to all of our wholesale partners. Our wholesale pricing includes all the value of our high-quality products, packaging, and customer support.

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For further details about our wholesale program, minimum order quantities, and pricing, please feel free to reach out to us at [your contact email/phone]. We are happy to assist you with your order and provide any additional information you may need.

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We look forward to working with you!

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Best regards,
The Golden Glow Oils Team

PAYMENT METHODS

  • PayPal

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